Guarantees Terms & Conditions

This contract is made between Best Glaze LTD & the customer named on the survey & sales sheets. Guarantees & contracts are non-transferable to any third party.

PVCu Window & Door – Terms & Conditions
1. Definitions

1.1 “Best Glaze LTD” shall be called “Best Glaze” or referred to as the company.

1.2 Written notice where required shall be given by prepaid post to Best Glaze,
Unit 5,
Higher Trevornick Business Park
Winnards Perch

Call us: 01637 415425 or Email us: [email protected]

1.3 When the “Premises” is mentioned it shall mean ‘the installation address‘.
2. Parties

This agreement is made between Best Glaze and the Purchasers and shall not be assigned without ‘Best Glaze’ written agreement.
3. Illustrations

Any illustrations in Best Glaze promotional literature and/or documentation are provided for the Purchaser’s guidance and information only and not a scaled representation of the product.
4. Variation

4.1 Any alteration or variation to this agreement will be subject to the Companies approval and must be put in writing and signed and agreeable by both parties or confirmed by email from the client after a quotation for the variation by the Company. Any variation is subsequently subject to the terms and conditions outlined in the contract with the agreed increase or decrease in costs due for payment on practical completion unless otherwise agreed.

4.2 The estimated period of delivery will run from the date of such variation (or when the contract is financed by a Building Society or Finance Company, from the date that confirmation of approval of the loan is received whichever is the later).
5. Survey and Premises

5.1 This agreement is conditional upon Best Glaze Surveyor’s approval of the Schedule of Work following an inspection.

5.2 Best Glaze reserves the right to make such alterations to the Schedule of Works, as their Surveyor deems necessary in each case.

5.3 The survey is for the sole purpose of carrying out the installation detailed in this order and the Company does not take responsibility for the structural integrity of the existing foundations and structural elements to the building that the products may be installed on. The cost of carrying out such works before, during, or after the installation is the client’s responsibility. Any movement to building works not carried out by the Company before or after installation is the client’s responsibility.

5.4 Our surveyor and installers will ensure that bay windows are installed with adequate support when such windows are load-bearing, this will be as per the surveyor’s recommendation.

5.5 Asbestos removal and associated costs are not covered by this contract. Asbestos removal that is required before, during, or after our products are installed must be carried out by an asbestos removal specialist contractor and the removal certified.
6. Premises

6.1 This contract assumes that we will have access to the premise’s services as needed, such as electricity, running water, washing, and toilet facilities. If any or all of these services are not available, then please inform the company before the start of the installation.
7. Product

Demonstration windows, doors, and other products are used to demonstrate the working of a typical product and its composition and are sample products only. The windows or other products detailed in the schedule overleaf will be manufactured and installed, using such manner and materials as Best Glaze considers suitable. Under the Company policy of continuous improvement of the products, Best Glaze reserves the right to make any minor modifications in design, specification, or composition, as is deemed necessary.
8. Delivery

8.1 – The Company will not be liable for any delay beyond its control and the customer shall have no claim or recourse against the Company for unavoidable circumstances, i.e. sickness, fire, transportation problems, weather, delay due to building regulations or planning applications, schedule changes due to such prior delays, or rejection of products due to our quality control, etc.

8.2 Upon receipt of notice that the goods are ready for installation by Best Glaze, the Purchaser shall by arrangement afford access to the premises for installation. The Purchaser will not be liable for any delay, and the Company shall have no claim or recourse against the customer for unavoidable circumstances. The Company can, however, ask for a fair balance to be paid for, less the installation costs, which would be 85% of the order value.
9. Installation

9.1 All items from around the working area, including furniture, ornaments, plant pots, electrical goods blinds, and curtains, or any other personal effects should be removed by the client before installation unless otherwise stated in this contract. If the customer shall require blinds or curtains to be refitted, this must be arranged prior to installation at a cost to the customer.

9.2 The Company will protect the working areas around the installation with floor protectors and dust sheets. Rooms will be dusted and hoovered and any rubbish and debris will be removed after the installation process. Whilst we endeavour to keep dust created to an absolute minimum, clients may find that dust will settle. We will protect furniture around the immediate area with dust sheets as long as they are free from ornaments, lamps, and any other breakables.

9.3 Clients, their children, and visitors must keep clear from working areas for health and safety reasons. Is it the client’s responsibility to ensure this happens. If you require any information or have any questions regarding the installation for the installers, please find a safe opportune time.

9.4 Best Glaze does not undertake to move services or fixtures or fittings, which are ancillary to the basic structure of the property, e.g. radiators, pipes, electricity, telephone, television cables, burglar alarms, or gas services unless specifically itemised in this written contract.

9.5 Best Glaze will endeavour to ensure that the works match existing finishes but will not be liable for non-matching of existing materials and cannot guarantee the matching of external specialist finishes such as pebble-dashing, Tyrolean finish, or similar material. When variations occur in existing plaster lines Best Glaze cannot guarantee that equal amounts of the frame will be visible all around.

9.6 Best Glaze will make good, ready for decorating, any damage caused in the course of installation to plaster, floor, rendering or pointing immediately surrounding any window or door installed. Best Glaze cannot, however, guarantee to avoid causing superficial damage to surrounding wallpaper and paintwork or to avoid damage to ceramic tiles in the same area (unless caused by our negligence, the making good of this damage is the Purchaser’s responsibility). No painting or decorating will be undertaken unless specified in the contract.

9.7 Should there be any damage caused to external brickwork due to any defect (i.e. no supporting lintel) the customer will be liable for any repair work and costs this may incur. If during the course of the survey, installation or after installation, it is found that the support above a frame (the Company is going to or has installed) is required this is to be carried out at the client’s cost.

9.8 Best Glaze LTD cannot undertake to remove intact, any existing glass, frames, or secondary double glazing units or guarantee to remove or replace existing secondary double glazing units without causing damage.

9.9 All materials removed during the course of installation will be cleared from the site and cannot be retrieved thereafter. If any materials are required to be retained *(but see clause 9.8) this must be clearly stated on the contract.

9.10 Best Glaze cannot guarantee that existing blinds, curtains, and fixtures and fittings will fit in or around its new products. At the time of the survey please ask our surveyor for clarification. If it is agreed, that Best Glaze will carry out the removal and re-fitting of blinds etc, then this must be clearly stated in this contract. When fitting products, not supplied by Best Glaze, we are not liable for damage to the product or surrounds (i.e. tiles etc) caused when removing or refitting. We will however endeavour to take due care and attention to avoid such damage.

9.8 Any additional work required for Best Glaze to complete the contract must be carried out at the customers cost and within a reasonable time span, generally six weeks.

9.9 Additional works do not have to be carried out by Best Glaze but this may, in certain circumstances, affect your warranty.
10. V.A.T.

Will be payable by the Purchaser at the appropriate rate.
11. Payment

11.1 All goods supplied as per the contract remain the property and deed of the title of Best Glaze until the full contract price has been paid.

11.2 The outstanding balance (after the initial deposit and any stage payments are paid), is due for payment on the day the installation is completed subject to the conditions 11.3 and 11.4 and no later than 24 hours after satisfactory completion.

11.3 Best Glaze endeavour to arrange a suitable fitting date with the customer following an order being placed. If, after three such attempts, the customer refuses to accept a fitting date, the Company will treat the customer is in breach of contract and will recover all reasonable losses incurred (including loss of profit).

11.4 In the event of any outstanding issues after practical completion of the contract, the customer may withhold a reasonable sum of the contract value or the value of the issues (whichever is the lesser) until they are resolved.

11.5 Any sum outstanding following completion will be subject to interest, which shall run from the date of the invoice to the date of actual payment, at the rate of 3% per month above the current base rate set by Lloyds Bank. The customer will be liable for any costs incurred by Best Glaze in the recovery of any debt.

11.6 Your failure to pay the balance on completion would be a breach of this agreement.

11.7 The preferred method of payment is by bank transfer, or by debit or card. Cheque and cash payments are accepted provided they are given to the installer on the final day of the installation. Best Glaze Personnel are authorised to accept Home Improvement Grant documents. Cheques and Grants must be in favour of Best Glaze LTD only. If cash is paid, you must request a written and signed receipt from Best Glaze personnel to whom you hand the cash over and retain for your record.
12. Warranties

12.1 The warrants will commence at the date of installation. However, any liability of the Company under this warranty will not arise unless and until the entire contractual price has been paid however Customers may be able to seek redress by exercising their rights under the Consumer Rights Act 2015. The company will undertake the supply and installation of faulty parts (originally installed by Best Glaze), adjustments to locks, and hinges (to maintain product functionality) for the period specified (dependant on the product chosen) and subject to terms and conditions in sections 12 and 13. This warranty does not extend outside the UK. We cannot guarantee that parts replaced under warranty will be an exact match, for example where there has been a change to specification by Suppliers, products have been upgraded or parts are no longer readily obtainable.

12.2 Products will be warranted for the following periods from the date of initial installation:

White uPVC products warranty against colourfastness, warping, workmanship and functionality – 10 Years

Wood grained uPVC products warranty against colourfastness, warping, workmanship, and functionality – 10 Years (with the exception of the coloured and wood grained window, and door panels which are covered by a 5-year warranty).

Residential aluminium Products – 10 Years

Timber Products warranty against, warping, workmanship and functionality – 1 Year

Sealed Units into uPVC and aluminium products – 5 Years warranty against obstruction of vision arising from deposition of moisture or deterioration of inner glass.

Sealed Units into timber products – 5 Years warranty against obstruction of vision arising from deposition of moisture or deterioration of inner glass.

Double glazed units with integral blinds – 5 Years warranty against obstruction of vision arising from deposition of moisture or deterioration of inner glass or failure of the blind.

Conservatory Roofs 10-year manufacturer warranty.

Garage Doors 5-year manufacturer’s warranty.

Replacement sealed units into existing frames – 5 Years warranty against obstruction of vision arising from deposition of moisture or deterioration of inner glass.

Furniture and locks functional warranty – 2 Years (please note, we cannot guarantee the coating on such products which will be subjected to wear and tear, and corrosives and abrasives from the environment).

Electrical products – 1 year (light bulbs, batteries and such consumable products are not covered under this warranty).

Cat and dog flaps – Manufacturers warranty.

Fascia, Soffits, Guttering, and cladding, have a product performance and workmanship warranty against any defect for – 10 Years and a colour fastness guarantee of 1 Year.

Security Warranty – 10 Years and is subject to 12.3.

12.3 Certain products supplied and installed by the Company are covered by our security warranty. Security Warranty terms: The correct products must be specified on the order including laminated glass. Security warranty must be clearly marked in the comments box to be valid. The security warranty covers the cost of repairing or replacing the damaged product that forcible entry has been made through. The product must be fully locked at the time of forced entry. Access must-have been gained, through the product for which a claim is to be made, from the outside of the property. This warranty does not cover forced entry by the emergency services or police. The forced entry must be a criminal act. In the unlikely event of a claim, you simply supply us with the relating crime reference number and allow us access, to inspect the product to confirm compliance with the terms and conditions. The guarantee lasts for 10 years from when the product was first installed. The guarantee will be void if the product is moved from its original installation position. There will be no liability, by Best Glaze for loss due to a criminal act other than the free of charge replacement product or repair.

12.4 Product warranties are subject to correct and adequate product maintenance being undertaken. A Product Maintenance Guide will be issued upon completion of the installation and is also available on request. All warranty work must be undertaken by the Company. Failure to carry out terms in 12.4 will render the warranty null and void.

12.5 A FENSA certificate will be issued for all installations that require one.
13. Warranty Exclusions

13.1 Scratches or breakage of glass after installation.

13.2 Minor imperfections within the glass under guidelines by the Glass & Glazing Federation

13.3 Damage or faults due to accidents, misuse, neglect or attempted forced entry.

13.4 Premature failure of materials due to the purchaser failing to carry out adequate product maintenance.

13.5 The removal and/or repositioning of the installation or part of the installation, if carried out by persons other than authorised Best Glaze’ personnel.

13.6 Existing timber, adjacent to the installation of Best Glaze products.

13.7 Leakage or damp around products when it is found that (i) guttering or downpipes is blocked (ii) flooding (iii) hosepipe or pressure washers have been used on or around products (iv) faulty plumbing (v) the door or window lock is not fully engaged (vi) Any other building fault that may have an influence.

13.8 Scratches and marks due to general wear and tear.

13.9 Furniture and hardware coatings.

13.10 Best Glaze double glazed units are designed primarily to reduce heat loss, which occurs through single glazing and less insulated double glazing. The presence of condensation is dependent upon the environment within the dwelling. For the avoidance of misunderstanding, please refer to the Plastics Window Federation’s leaflet about condensation. Best Glaze gives no warranty concerning the incidence, prevention, or elimination of condensation following the installation of its products neither does its personnel have the authority to give such a warranty.

13.11 The company is not responsible for any consequential loss unless this affects the customer’s statutory rights.

13.12 In the case of Guttering and downpipes, the purchaser is responsible for ensuring no part of the installation becomes blocked or such a blockage has the potential to cause leakage or damp as detailed in 13.7. Best Glaze will make a charge for any call out to a blockage which is not caused by a fault of the Companies installation, i.e. downpipes & guttering blocked with leaves, moss, etc.

13.13 Products supplied by the customer for the Company to install.

13.14 Cracks in plaster.

13.15 Movement in brickwork carried out by the Company that is due to work that has not been carried out under this contract.
14. Warranty Claims

The defect is to be reported as soon as reasonably practical upon which the discovery of the defect ought reasonably to have been made. Notification of claim under warranty can be by phone, initially and then backed up by written notice within 14 days to the Company. This written notice can be by post or email. When making a claim please quote your invoice number, date of invoice, full name and address, and the product and room location for which you are making the claim.
15. Notice of the Right to Cancel

If this contract is signed away from our business premises then you have a right to cancel this contract at any time within the period of 14 days starting from the date this contract is signed; notice of cancellation must be sent to the department named in the notice attached. Notice of cancellation is served at the time you post or send the notice (must be by recorded delivery and backed up with phone call on the day of cancellation) or on the day you send it electronically (read receipt must be requested and received). Any contract signed on our premises is deemed a legally binding contract and is not subject to the above right to cancel.

16. Law

Nothing in these terms affects the Purchasers statutory rights.

Best Glaze Ltd T/A Best Glaze Windows, Doors & Conservatories

Registered office: Unit 5 Higher Higher Trevornick Business Park, Winnards Perch, TR96DH

Company No. 12358952 – Registered in England & Wales.

VAT Registration number: 382669063

TrustMark Government No. 1856623

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