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Best Glaze Complaints Procedure:
Best Glaze we endeavor to provide our customers with the best possible service and best quality products. We do however understand that on rare occasions, there may be times where our customers may not be completely satisfied which is why we have a complaint procedure for you to follow.
If you would like to speak to us directly about any concerns you may have, then please call us on 01637 415 425 or if you would prefer to email us you can do at [email protected]
Customer satisfaction is important to us and we endeavor to straighten out any issues as soon as we possibly can, we will respond to any complaint promptly to ensure complete customer satisfaction.
Ensure Your Are Satisfied:
As per the contract you will have signed at the beginning of the works, we ask all customers to walk around with the installer at the end of the job and inspect the work to ensure everything has been carried out to our usual high standard of finish.
Use The Complaints Form
We have a form dedicated to complaints which you can use 24 hours a day. If you feel that you have a complaint then please submit the complaint form here.
What To Do Next:
In the unlikely event that there is anything you are not completely satisfied with, we would request that you please contact us as soon as possible in order that we can rectify any problems as soon as we possibly can. If for any reason we are unable to resolve a complaint following our own complaints procedure, as a Fedration Of Master Builders and TrustMark approved trader we use FMB’s disputes service.
Terms and Conditions of the Conciliation Scheme
Before you can make an application to the FMB you must have attempted to resolve the dispute by clearly describing to the member in writing the things you are unhappy with and how you want the dispute to be resolved. You should give them at least 10 working days to respond.
We will only assist if this has been attempted and you remain in dispute. Applications can only be accepted on the approved form, and this must be completed in English. If you require assistance with the form, you may call us on 0113 201 4263.
Please answer all sections of the form to the best of your knowledge. Any missing or incorrect information may cause delays in handling your case. There is no need for you to seek legal advice in order to use the FMB’s ADR service. If you do ask someone to help you with your application, you should indicate this on the form.
In the unlikely event of a complaint arising and you wish to refer the complaint to the Federation Of Master Builders then please contact them on 0113 201 4263 or via their website Federation Of Master Builders Disputes .