We hope that you are happy with our service, but if you are not we’re happy to help. In the first instance, your complaint should be emailed to [email protected] and addressed to the management, we will have 10 working days to reply to you. You will need to clearly outline in writing the
nature of your complaint, and tell us what you would like us to do about it.
If you are not satisfied with the response you receive, you can request that the decision be passed on to the Federation Of Master Builders to review.
You will need to do this in writing, within 30 working days of receiving the initial response. You will need to be clear about why you want a review and what you would like the review to achieve.
You will receive a final response within 30 working days of your request to pass on the complaint to the Federation of Master Builders.